Return  Policy:

  • In case of any manufacturing defect in the product or if you are unsatisfied with our product, we will be happy to replace the product at your request. Please make a request for replacement via email to us: nfo@flamingo.ae stating the invoice number and mode of payment within 7 days of purchase.
  •  For any exchanges, the product must be  returned  intact along with  the tags and packaging within 7 days of purchase. 
  • The product can be exchanged for a product of similar or higher value. The difference in the value will be charged into customer account. 
  • No refund will be made of the difference  if you choose an exchange product of lesser value.
  • For all purchases within UAE customer will bear the courier charges for product return or exchange. Please ensure that you inform us of the courier details while returning the product.
  • For wholesale purchases, delivery and handling charges will be added as per the order.
  • We do not provide refunds, only exchange is possible.

 

Cancellation Policy:

  • You can cancel your order any time before the product has been shipped.
  • The cancelled amount will be refunded into your account within 7 – 30 working days.
  • The service provider charges will not be refunded.
  • For cancelling the order: you can write to us on info@flamingo.ae stating the invoice number and product details to be cancelled.