In case of any manufacturing defect in the product or if you are unsatisfied with our product, we will be happy to replace the product at your request. Please make a request for replacement via email to us @ firstname.lastname@example.org stating the invoice number and mode of payment within 7 days of purchase.
For any exchanges, the product must be returned intact along with the tags and packaging within 7 days of purchase.
The product can be exchanged for a product of similar or higher value. The difference in the value will be charged into customer account.
No refund will be made of the difference if you choose an exchange product of lesser value.
Within UAE, for purchases more than AED 500/, we will bear the cost of the courier for return of the product.
For purchases less than AED 500, customer bears the cost of courier for the product return. Please ensure that you inform us of the courier details while returning the product.
For wholesale purchases, delivery and handling charges will be added as per the order.
We do not provide refunds, only exchange is possible.
You can cancel your order any time before the product has been shipped.
The cancelled amount will be refunded into your account within 7 – 30 working days.
The service provider charges will not be refunded.
For cancelling the order: you can write to us on email@example.com stating the invoice number and product details to be cancelled.